Gym Log+ Support
Questions, problems, ideas — email support@gymlogplus.com and you'll be talking directly to the developer.
Reporting a problem
The fastest path is inside the app: Settings → Feedback → Report a Problem. It pre-fills an email with a diagnostics report (app version, device, and recent log lines — never your workout data) that usually tells us exactly what happened. You can review everything before sending.
If you're emailing directly instead, attaching that report helps enormously: Settings → Support → Diagnostics → Copy Diagnostics, then paste it into your message.
Common questions
I bought Gym Log+ years ago — do I get Pro?
Yes. Your original purchase is honored for life. If Settings doesn't already show “Pro — Original purchase”, tap Restore Purchases in Settings → Gym Log+ Pro. If it still shows Free, email us — we'll sort it out.
Where is my old data after updating?
On first launch after the update, the app offers to import every workout, routine, custom exercise, body log, and progress photo you ever recorded. Nothing is deleted from the old data. If you skipped the import, it's waiting in Settings → Data → Import Data → Import Legacy Gym Log Data.
I'm switching from Strong or Hevy — can I bring my history?
Yes, and it's free. Export a workout CSV from your old app, then in Gym Log+ go to Settings → Data → Import Data → Import a CSV… — the full steps, and exactly what does and doesn't carry over, are on the import page.
I made a routine on my iPhone and my Apple Watch doesn't show it
Open Gym Log+ on your iPhone with your watch nearby — routines travel straight from your iPhone to your watch, so they arrive within seconds of the two being in range. You only need to do this after changing a routine; at the gym the watch works on its own with the phone left behind.
I train clients — can I keep them separate?
Yes. Each client gets their own profile — routines, history, records and body log — on your iPhone, with no client accounts and no per-client fee. Profiles are part of Pro. How trainers use Gym Log+ →
How do I move my data to a new phone?
Sign both devices into the same iCloud account and your data syncs automatically — or make a full backup (Settings → Data → Full Backup (.gymbackup)), send the file to the new device, and open it there, or use Settings → Data → Import Data → Restore from Backup. A backup carries every profile, routine, workout, body log and custom exercise on the phone.
Deploying Gym Log+ to a team, school or gym
Gym Log+ is available through Apple School Manager and Apple Business Manager (Apps and Books), so it can be bought in volume and pushed to managed iPhones with your MDM like any other App Store app; the Apple Watch app installs alongside it on a paired watch. A few things an IT admin usually wants to know first:
- No accounts. There is nothing to sign into and no server of ours. The app works the moment it opens, with no setup step for the user.
- Data stays on the device. Workouts are stored on the iPhone. If the user is signed into iCloud, their data syncs through their own private iCloud database — never through us. Without iCloud, or with it restricted by policy, the app runs entirely on-device.
- No analytics, no ads, no tracking, and the app makes no network requests of its own. The privacy policy is the whole story.
- Pro is a personal in-app purchase, bought through the App Store on the user's own Apple Account. Managed Apple Accounts generally can't make in-app purchases, so plan on the free tier for managed users — it covers full logging, the 500+ exercise library and the whole Apple Watch app.
Planning a deployment, or already running one? Email support@gymlogplus.com and say how many devices — you'll get the developer, and a straight answer about anything above.